Please notify of the return with in 7 days of delivery by opening a customer support ticket using contact page please include tracking of the return package.
New unopened and unused products can be returned within 30 days of delivery for a full refund.
New opened products can be returned within 30 days for a 70% refund. After 30 days and up to 60 days, the item can be returned for a 60% refund.
Books, CDs and DVDs that have obvious signs of use (taken out of their original plastic wrap) can be returned within 30 days for a 50% refund.
Personalized jewelry, gold jewelry, plaques, engraved Kiddush cups, etc. cannot be returned unless the return is the result of our error.
Baskets or Food items and alcoholic beverage cannot be returned for refund unless the return is the result of our error. if a basket has returned to sender because it was unclaimed , it cannot be refunded.
Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error cannot be returned.
Any item bought in bulk order, for reasons not due to our error cannot be returned.
Any item bought on clearance, for reasons not due to our error cannot be returned.
Shipping fees are not refundable unless the return is a result of our error. Items should be returned in their original product packaging.
14K and 18K Gold jewelry (non personalized), 925 sterling silver Judaica are subject to a 15% restocking fee.
Shofars with value over $500, cannot be returned for refund but can be sent back for exchange, unless the return is the result of our error.
Products manufacturing malfunction can be reported after 7 days of delivery date and no longer than 60 days, can only be returned back for repair or replacement.
- Declare that it is a returned package. Do not declare a value. (or declare 1$ if you have to) , if you declare a full value it can be stopped by the Israel customs causing delay in delivery and will bare customs release duties.
- Send via regular postal air mail only. (NOT any Express or Courier such as UPS, FEDEX, EMS or DHL)
Returned items must be received in our Israel offices before credit for the return is issued. Our address is:
Horwitz Tower
2 Moti Kind St
6th floor, suite 617
Rehovot 7638523
Israel
