- New unopened electronic devices can be returned within 30 days of delivery for a full refund.
- New opened electronic devices can be returned within 30 days for a 70% refund. After 30 days and up to 60 days, the item can be returned for a 60% refund.
- Books, CDs and DVDs that have obvious signs of use (taken out of their original plastic wrap) can be returned within 30 days for a 50% refund.
- Personalized jewelry, gold jewelry, plaques, engraved Kiddush cups, etc. cannot be returned unless the return is the result of our error.
- Baskets or Food items cannot be returned for refund unless the return is the result of our error. if a basket has returned to sender because it was unclaimed , it cannot be refunded.
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error cannot be returned.
- Any item bought in bulk with special wholesale price, for reasons not due to our error cannot be returned.
- Shipping fees are not refundable unless the return is a result of our error. Items should be returned in their original product packaging.
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Declare that it is a returned package. Do not declare a value. (or declare 1$ if you have to) , if you declare a full value it can be stopped by the Israel customs causing delay in delivery and will bare customs release duties.
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Send via air mail only. (NOT any Courier )
- Returned items must be received in our Israel offices before credit for the return is issued. Our address is:
Tal-Shahar Ltd.
10 Hazait St
Kfar Bilu, 7696500
Israel
