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Gift Returns, General Returns and Refunds Information

Cancellation of a transaction in accordance with the Consumer Protection (Cancellation of a Transaction) Regulations, 2010 and the Consumer Protection Law, 5741-1981
Gifts: We are happy to accept returns of gifts within 30 days of receipt. We will issue a gift certificate refund to the gift recipient at the same address to which the order was shipped. Be sure to include either your packing slip or the e-mail address and name of the person who gave you the gift. (Do not worry--we wont let them know about your return.)
Returns: Indicate the reason for your return and the order number on your packing slip and include it with your return. Wrap the package securely and write our address clearly. Declare that it is a returned package. Do not declare a value. (or declare 1$ if you have to) , if you declare a full value it can be stopped by the Israel customs causing delay in delivery and will bare customs release duties.Send via postal air mail only. (NOT any Courier such as UPS, FEDEX pr DHL). Returned items must be received in our Israel offices before credit for the return is issued. Our address is:

Tal-Shahar Marketing LTD.
Horwitz Tower
2 Moti Kind St  
6th floor, suite 617
Rehovot  7638523

Refunds/Exchanges: We will notify you via e-mail of your refund once we have received and processed the returned item. Please note that we can refund shipping costs only if the return is a result of our error. Exchanges will be offered for defective products only.