דף ראשי > Returns & Refund > Israel-catalog.com Returns Policy

Israel-catalog.com Returns Policy

 

  • New unopened electronic devices can be returned within 30 days of delivery for a full refund.
  • New opened electronic devices can be returned within 30 days for a 70% refund. After 30 days and up to 60 days, the item can be returned for a 60% refund.
  • Books, CDs and DVDs that have obvious signs of use (taken out of their original plastic wrap) can be returned within 30 days for a 50% refund.
  • Personalized jewelry, gold jewelry, plaques, engraved Kiddush cups, etc. cannot be returned unless the return is the result of our error.
  • Baskets or Food items  cannot be returned for refund unless the return is the result of our error. if a basket has returned to sender because it was unclaimed , it cannot be refunded.
  • Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error cannot be returned.
  • Any item bought in bulk with special wholesale price, for reasons not due to our error cannot be returned.
  • Shipping fees are not refundable unless the return is a result of our error.  Items should be returned in their original product packaging.
  • Declare that it is a returned package. Do not declare a value.
  • Send via air mail only. (NOT any Courier )
  • Returned items must be received in our Israel offices before credit for the return is issued. Our address is:
Tal-Shahar Ltd.
10 Hazait St

Kfar Bilu, 7696500

Israel