דף ראשי > FAQs > Gift Returns, General Returns and Refunds Information

Gift Returns, General Returns and Refunds Information

Gifts: We are happy to accept returns of gifts within 30 days of receipt. We will issue a gift certificate refund to the gift recipient at the same address to which the order was shipped. Be sure to include either your packing slip or the e-mail address and name of the person who gave you the gift. (Do not worry--we wont let them know about your return.)
Returns: Indicate the reason for your return and the order number on your packing slip and include it with your return. Wrap the package securely and write our address clearly. In order to avoid customs delays or tax tolls on the sender, it is suggested to
Send via air mail only.
Declare that it is a returned package.
Do not declare a value.
Send your return item package to the following address:
Tal-Shahar Ltd
10 Hazait St
Kfar Bilu, 7696500, Israel.
Refunds/Exchanges: We will notify you via e-mail of your refund once we have received and processed the returned item. Please note that we can refund shipping costs only if the return is a result of our error. Exchanges will be offered for defective products only.